This course is designed as an introduction for those who wish to gain recognition of skills and knowledge acquired in a customer service setting and may wish to progress to level 3.
How long is the course?
This course is six months, part-time.
What will I study?
You will study a total of 7 units.
Course Outline
Day 1: Induction / Give customers a positive impression of yourself and your organisation
Day 2: Deliver a reliable customer service / Develop customer relationships
Day 3: Resolve customer service problems / Develop personal performance through delivering customer service
What are the entry requirements?
There are no formal entry requirements, however a basic understanding of word processing in IT would assist you with your written work, but is not essential.
To be in a working environment where you are working with others and are supplying a product or service internally to other departments or directly to your customers.
How will I be assessed?
An assessor will assess you in the workplace. You will complete an NVQ portfolio supported by written reports and document evidence. Your assessor will provide feedback and encourage you to develop personal action plans. Support with English and maths is available.
What qualifications will I gain?
When you successfully complete the course you will gain NVQ Level 2 in Customer Service.
This is a nationally recognised qualification in all-working environments such as all types of reception work; administrative office based environments; hospitality & catering; engineering & manufacturing workshops and the retail and public services sector. Gaining this qualification could be a first step towards assisting you to achieve job promotion.
What are my career/ progression opportunities?
When you complete a Level 2 in Customer Service and you are already in, or working towards a team leadership role or supervisory position you can progress to NVQ Level 3 Customer Service.
This will be a course that will build on your time management/supervisory skills in solving customer service problems. Developing research and monitoring methods to continuously seek improvements in your organisations customer service.
Cost: £1100.00* (includes registration, assessment and certificate) *Free if eligible for Train to Gain funding |
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At One Spare Chair we provide high quality, flexible training.
Our prices are very competitive and start from only £750.00 for a fastrack (12 week) route to NVQ Level 2 and from £45 for our ASET short courses. All of our courses are delivered by qualified, experienced practitioners.
We offer the following qualifications.
- Basic Skills National Tests
- Literacy Entry Level, Level 1, Level 2
- Numeracy Entry Level, Level 1, Level 2
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Candidates must achieve a total of ten units for a full NVQ. This is made up of four mandatory units plus: one unit from optional group A, plus one unit from optional group B, plus one unit from optional group C, plus one unit from optional group D, plus a further two from optional groups A, B, C or D The unit titles for the award are as follows: | Mandatory units | | Unit 1 Develop, maintain and evaluate systems and structures to promote the rights responsibilities and diversity of -people | Unit 3 Manage the use of financial resources | | Unit 2 Manage a service, which meets the best possible outcomes for the individual | Unit 4 Manage the performance of teams and individuals | | Optional units – Group A | | Unit 5 Manage activities to meet requirements | Unit 8 Contribute to the provision of effective physical, social and emotional environments for group care | | Unit 6 Contribute to improvements at work | Unit 9 Ensure individuals and groups are supported appropriately when experiencing significant life events | | Unit 7 Develop programmes, projects and plans | Unit 10 Promote the interest of client groups in the community | | Optional units – Group B | | Unit 11 Take responsibility for your business performance and the continuing development of self and others | Unit 14 Select personnel for activities | | Unit 12 Develop teams and individuals to enhance working environment | Unit 15 Develop and sustain arrangements for joint working between workers and agencies | | Unit 13 Create, maintain and develop and effective working environment | Unit 16 Develop your plans for the business | | Optional units – Group C | | Unit 17 Provide information to support decision-making | Unit 18 Facilitate meetings | | Optional units – Group D | | Unit 19 Manage continuous quality improvement | Unit 20 Monitor compliance with quality systems | |
Summary
To be able to complete the V1 Internal Verifier Award the candidate must be:
- Occupationally competent
- Occupationally qualified
- Actively working within the occupational sector
- Hold either D32/D33 or A1
The award comprises 1 unit. It requires the candidate to:
- Support assessors
- Evaluate internal assessment
- Operate quality assurance systems
- Monitor the quality of candidate performance
- Meet external quality assurance requirements
Delivery Methods
You will be allocated a workplace assessor who will guide you through the necessary evidence collection and portfolio building.
Aims/Objectives
To equip you to be a competent internal verifier
To be an important part of the assessment centre’s quality assurance system
To gain a nationally recognised certificate which indicates your competence at this level
Cost: £800 (includes registration, assessment and certificate) |
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