ILM Level 4 Leadership and Management PDF Print E-mail

Full Time

This qualification has been designed to help students develop a wide range of middle management and leadership skills. This course is made up of four mandatory units totalling 14 credits, plus 8 credits from a selection of optional units. units totalling 14 credits, plus 8 credits from a selection of optional units.

 

Mandatory Units
  • Introduction to leadership
  • Understanding the management role
  • Planning practical leadership activities
  • Developing leadership through practical activities
Sample Optional Units
  • Effective meetings
  • Managing equality and diversity
  • Communicating effectively
  • Motivating people in the work place
  • Understanding entrepreneurship
  • Managing in a health & social care setting
Other units are available depending on your experience and area of interest.
 
Course Structure
 
This course is full time (30 weeks) and attendance is required
for three days per week 10.00am – 4.00pm
Tutorial support (face to face and by email) will be provided throughout the programme. Candidates are also required to attend portfolio development workshops throughout the course.
 
Assessment
 
To achieve this award the candidate must:
  • Complete the work-based assignments
  • Complete a reflective learning journal
  • Complete written reports
  • Deliver oral presentation(s)
Cost: £3750 + £250 ILM registration
 
The cost includes ILM textbook and learning resources. All successful applicants will receive 12 months ILM Study Membership.
 
  

Part Time

This qualification has been designed to help participants develop a wide range of middle management and leadership skills. This course is made up of four mandatory units totalling 14 credits, plus 8 credits from a selection of optional units.
 
Mandatory Units
  • Introduction to leadership
  • Understanding the management role
  • Planning practical leadership activities
  • Developing leadership through practical activities
Sample Optional Units
  • Effective meetings
  • Managing equality and diversity
  • Communicating effectively
  • Motivating people in the work place
  • Understanding entrepreneurship
Other units are available depending on your experience and area of interest. Other units are available depending on your experience and area of interest.
 
Course Structure
 
This course is part time (eight weeks). Candidates are required to attend a two day induction programme; this will be followed by work based activities in their normal working environment (or placement. Tutorial support (face to face and by email) will be carried throughout the eight-week programme. Candidates are also required to attend a half-day portfolio development workshop at the end of the course.
 
Assessment
 
To achieve this award the candidate must:
  • Complete the work-based assignments
  • Complete a reflective learning journal
  • Complete written reports
  • Deliver oral presentation(s)

Cost: £890 + £100 ILM registration
 
The cost includes ILM registration, manuals and materials. All successful candidates will gain 12 months ILM Study
Membership.
 
Next Induction Dates
8th and 9th June
6th and 7th July
 
H&S PDF Print E-mail

This course is designed as an introduction for those who wish to gain recognition of skills and knowledge acquired in a customer service setting and may wish to progress to level 3.


How long is the course?

This course is six months, part-time.

What will I study?

You will study a total of 7 units.

Course Outline
Day 1: Induction / Give customers a positive impression of yourself and your organisation
Day 2: Deliver a reliable customer service / Develop customer relationships
Day 3: Resolve customer service problems / Develop personal performance through delivering customer service

What are the entry requirements?

There are no formal entry requirements, however a basic understanding of word processing in IT would assist you with your written work, but is not essential.

To be in a working environment where you are working with others and are supplying a product or service internally to other departments or directly to your customers.

How will I be assessed?

An assessor will assess you in the workplace. You will complete an NVQ portfolio supported by written reports and document evidence. Your assessor will provide feedback and encourage you to develop personal action plans. Support with English and maths is available.


What qualifications will I gain?

When you successfully complete the course you will gain NVQ Level 2 in Customer Service.

This is a nationally recognised qualification in all-working environments such as all types of reception work; administrative office based environments; hospitality & catering; engineering & manufacturing workshops and the retail and public services sector. Gaining this qualification could be a first step towards assisting you to achieve job promotion.

What are my career/ progression opportunities?

When you complete a Level 2 in Customer Service and you are already in, or working towards a team leadership role or supervisory position you can progress to NVQ Level 3 Customer Service.

This will be a course that will build on your time management/supervisory skills in solving customer service problems. Developing research and monitoring methods to continuously seek improvements in your organisations customer service.

Cost: £1100.00* (includes registration, assessment and certificate) *Free if eligible for Train to Gain funding
 
One Spare Chair | Training Courses PDF Print E-mail
At One Spare Chair we provide high quality, flexible training.

Our prices are very competitive and start from only £750.00 for a fastrack (12 week) route to NVQ Level 2 and from £45 for our ASET short courses. All of our courses are delivered by qualified, experienced practitioners.

We offer the following qualifications.
  • Basic Skills National Tests
  • Literacy Entry Level, Level 1, Level 2
  • Numeracy Entry Level, Level 1, Level 2
 
OCR Level 4 NVQ in Leadership & Management for Care PDF Print E-mail

Candidates must achieve a total of ten units for a full NVQ.  This is made up of four mandatory units plus:

one unit from optional group A, plus

one unit from optional group B, plus

one unit from optional group C, plus

one unit from optional group D, plus

a further two from optional groups A, B, C or D

The unit titles for the award are as follows:

Mandatory units

Unit 1 Develop, maintain and evaluate systems and structures to promote the rights responsibilities and diversity of -people

Unit 3 Manage the use of financial resources

Unit 2 Manage a service, which meets the best possible outcomes for the individual

Unit 4 Manage the performance of teams and individuals

Optional units – Group A

Unit 5 Manage activities to meet requirements

Unit 8 Contribute to the provision of effective physical, social and emotional environments for group care

Unit 6 Contribute to improvements at work

Unit 9 Ensure individuals and groups are supported appropriately when experiencing significant life events

Unit 7 Develop programmes, projects and plans

Unit 10 Promote the interest of client groups in the community

Optional units – Group B

Unit 11 Take responsibility for your business performance and the continuing development of self and others

Unit 14 Select personnel for activities

Unit 12 Develop teams and individuals to enhance working environment

Unit 15 Develop and sustain arrangements for joint working between workers and agencies

Unit 13 Create, maintain and develop and effective working environment

Unit 16 Develop your plans for the business

Optional units – Group C

Unit 17 Provide information to support decision-making

Unit 18 Facilitate meetings

Optional units – Group D

Unit 19 Manage continuous quality improvement

Unit 20 Monitor compliance with quality systems
 
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