If you want to develop your career caring for people, the NVQ Level 2 in Health and Social Care will provide you with a nationally recognised qualification. This course will provide you with the necessary knowledge and skills, and relates directly to your area of work.Course Outline
Day 1: Induction/ Ensure your own actions support the care, protection and well-being of individuals
Day 2: Support the health and safety of yourself and individuals
Day 3: Communicate with, and complete records for individuals
Day 4: Develop your knowledge and practice
How will I learn?
You will attend 4 x 4 hour workshops. Students will also be expected to do 6–10 hours home study per week. Students will also be expected to have 2-4 direct observations within their work place with an assessor.
What are the entry requirements?
There are no formal qualifications required, but students need to be working in the care sector for a minimum of 15 hours per week and have the support of their employer.
How long does the programme last?
This is a part time programme over three months. Students will complete 6 units, 2 mandatory and 4 optional.
How will I be assessed?
There are no written exams; the candidate will be required to compile a portfolio of evidence which includes both performance and knowledge evidence.
What if I need support?
One Spare Chair provides a safe and up-to-date working environment with many sources of information available in resource-based learning centres. We will provide additional learning support as you need it and discuss your progress through tutorials.
What can I do with this qualification?
Further Study:
Completing this programme allows you to progress onto a NVQ Level 3 in Care Awards Health and Social care.
A Career:
The care industry offers a range of opportunities working with people who require help, both in the public and private sector.
Cost: £1100.00* (includes registration, assessment and certificate) * Free if eligible for Train to Gain funding |
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This course is designed as a progression from a NVQ level 2 Customer Service, aimed at middle management and supervisory staff
How long is the course?
This course is six months, part-time.
What will I study?
You will study a total of 8 units.
Course Outline
Day 1: Induction
Day 2: Understanding & Developing Customer Service
Day 3: Portfolio development
What are the entry requirements?
To be in a working environment where you are supervising the work of others and have an influence in the changing of customer service strategies, systems and procedures.
How will I be assessed?
An assessor will assess you in the workplace. You will complete an NVQ portfolio supported by written reports and document evidence. Your tutor will provide feedback and encourage you to develop personal action plans.
What qualifications will I gain?
When you successfully complete the course you will gain NVQ Level 3 in Customer Service.
This is a nationally recognised qualification in all-working environments such as all types of reception work; administrative office based environments; hospitality & catering; engineering & manufacturing workshops and the retail and public services sector.
What are my career/ progression opportunities?
After completing your Level 3 in Customer Service you should have the knowledge and skills to change customer service procedures. You will be in a position to influence management change and lead the work of teams and individuals. Cost: £1250.00* (includes registration, assessment and certificate) *Free if eligible for Train to Gain funding |
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This course is designed as an introduction for those who wish to gain recognition of skills and knowledge acquired in a customer service setting and may wish to progress to a level 3 qualification. How long is the course?
This is a fast track so you should achieve the full qualification within 2-4 weeks
What will I study?
You will study a total of 7 units.
Course Outline
Day 1: Induction / Prepare yourself to give good customer service
Day 2: Recognise and deal with customer queries/ Recognise diversity when delivering customer service
Day 3: Go the extra mile in customer service/Make customer service personal What are the entry requirements?
There are no formal entry requirements, however a basic understanding of word processing in IT would assist you with your written work, but is not essential.
To be in a working environment where you are working with others or you are supplying a product or service internally to other departments or directly to your customers.
How will I be assessed?
On the training days you will complete an NVQ portfolio supported by written reports and document evidence. An assessor will then assess you in the workplace. Your assessor will provide feedback on your progress
What qualifications will I gain?
When you successfully complete the course you will gain NVQ Level 2 in Customer Service.
This is a nationally recognised qualification in all-working environments such as all types of reception work; administrative office based environments; hospitality & catering; engineering & manufacturing workshops and the retail and public services sector. Gaining this qualification could be a first step towards assisting you to achieve job promotion.
What are my career/ progression opportunities?
When you complete a Level 2 in Customer Service and you are already in, or working towards a team leadership role or supervisory position you can progress to NVQ Level 3 Customer Service or NVQ Level 3 Management.
This will be a course that will build on your time management/supervisory skills in solving customer service problems. Developing research and monitoring methods to continuously seek improvements in your organisations customer service.
How do I apply?
Send an l email to
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to book a place |
This course is designed as an introduction for those who wish to gain recognition of skills and knowledge acquired in a customer service setting and may wish to progress to level 3.
How long is the course?
This course is six months, part-time.
What will I study?
You will study a total of 7 units.
Course Outline
Day 1: Induction / Give customers a positive impression of yourself and your organisation
Day 2: Deliver a reliable customer service / Develop customer relationships
Day 3: Resolve customer service problems / Develop personal performance through delivering customer service
What are the entry requirements?
There are no formal entry requirements, however a basic understanding of word processing in IT would assist you with your written work, but is not essential.
To be in a working environment where you are working with others and are supplying a product or service internally to other departments or directly to your customers.
How will I be assessed?
An assessor will assess you in the workplace. You will complete an NVQ portfolio supported by written reports and document evidence. Your assessor will provide feedback and encourage you to develop personal action plans. Support with English and maths is available.
What qualifications will I gain?
When you successfully complete the course you will gain NVQ Level 2 in Customer Service.
This is a nationally recognised qualification in all-working environments such as all types of reception work; administrative office based environments; hospitality & catering; engineering & manufacturing workshops and the retail and public services sector. Gaining this qualification could be a first step towards assisting you to achieve job promotion.
What are my career/ progression opportunities?
When you complete a Level 2 in Customer Service and you are already in, or working towards a team leadership role or supervisory position you can progress to NVQ Level 3 Customer Service.
This will be a course that will build on your time management/supervisory skills in solving customer service problems. Developing research and monitoring methods to continuously seek improvements in your organisations customer service.
Cost: £1100.00* (includes registration, assessment and certificate) *Free if eligible for Train to Gain funding |
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