This course is designed as an introduction for those who wish to gain recognition of skills and knowledge acquired in a customer service setting and may wish to progress to level 3.

How long is the course?

This course is six months, part-time.

What will I study?

You will study a total of 7 units.

Course Outline
Day 1: Induction / Give customers a positive impression of yourself and your organisation
Day 2: Deliver a reliable customer service / Develop customer relationships
Day 3: Resolve customer service problems / Develop personal performance through delivering customer service

What are the entry requirements?

There are no formal entry requirements, however a basic understanding of word processing in IT would assist you with your written work, but is not essential.

To be in a working environment where you are working with others and are supplying a product or service internally to other departments or directly to your customers.

How will I be assessed?

An assessor will assess you in the workplace. You will complete an NVQ portfolio supported by written reports and document evidence. Your assessor will provide feedback and encourage you to develop personal action plans. Support with English and maths is available.


What qualifications will I gain?

When you successfully complete the course you will gain NVQ Level 2 in Customer Service.

This is a nationally recognised qualification in all-working environments such as all types of reception work; administrative office based environments; hospitality & catering; engineering & manufacturing workshops and the retail and public services sector. Gaining this qualification could be a first step towards assisting you to achieve job promotion.

What are my career/ progression opportunities?

When you complete a Level 2 in Customer Service and you are already in, or working towards a team leadership role or supervisory position you can progress to NVQ Level 3 Customer Service.

This will be a course that will build on your time management/supervisory skills in solving customer service problems. Developing research and monitoring methods to continuously seek improvements in your organisations customer service.

Cost: £1100.00* (includes registration, assessment and certificate) *Free if eligible for Train to Gain funding