This course is designed as an introduction for those who wish to gain recognition of skills and knowledge acquired in a customer service setting and may wish to progress to a level 3 qualification.

How long is the course?

This is a fast track so you should achieve the full qualification within 2-4 weeks

What will I study?

You will study a total of 7 units.

Course Outline
Day 1: Induction / Prepare yourself to give good customer service
Day 2: Recognise and deal with customer queries/ Recognise diversity when delivering customer service
Day 3: Go the extra mile in customer service/Make customer service personal

What are the entry requirements?

There are no formal entry requirements, however a basic understanding of word processing in IT would assist you with your written work, but is not essential.

To be in a working environment where you are working with others or you  are supplying a product or service internally to other departments or directly to your customers.

How will I be assessed?

On the training days you will complete an NVQ portfolio supported by written reports and document evidence. An assessor will then assess you in the workplace. Your assessor will provide feedback on your progress

What qualifications will I gain?

When you successfully complete the course you will gain NVQ Level 2 in Customer Service.

This is a nationally recognised qualification in all-working environments such as all types of reception work; administrative office based environments; hospitality & catering; engineering & manufacturing workshops and the retail and public services sector. Gaining this qualification could be a first step towards assisting you to achieve job promotion.

What are my career/ progression opportunities?

When you complete a Level 2 in Customer Service and you are already in, or working towards a team leadership role or supervisory position you can progress to NVQ Level 3 Customer Service or NVQ Level 3 Management.

This will be a course that will build on your time management/supervisory skills in solving customer service problems. Developing research and monitoring methods to continuously seek improvements in your organisations customer service.

How do I apply?

Send an l email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it   to book a place