This course is designed as a progression from a NVQ level 2 Customer Service, aimed at middle management and supervisory staff

How long is the course?

This course is six months, part-time.

What will I study?

You will study a total of 8 units.

Course Outline
Day 1: Induction
Day 2: Understanding & Developing Customer Service
Day 3:  Portfolio development

What are the entry requirements?

To be in a working environment where you are supervising the work of others and have an influence in the changing of customer service strategies, systems and procedures.

How will I be assessed?

 An assessor will assess you in the workplace. You will complete an NVQ portfolio supported by written reports and document evidence. Your tutor will provide feedback and encourage you to develop personal action plans.

What qualifications will I gain?

 When you successfully complete the course you will gain NVQ Level 3 in Customer Service.

This is a nationally recognised qualification in all-working environments such as all types of reception work; administrative office based environments; hospitality & catering; engineering & manufacturing workshops and the retail and public services sector.

What are my career/ progression opportunities?

After completing your Level 3 in Customer Service you should have the knowledge and skills to change customer service procedures. You will be in a position to influence management change and lead the work of teams and individuals.

Cost: £1250.00* (includes registration, assessment and certificate) *Free if eligible for Train to Gain funding